Problems with Skype login

I never experienced such a general crash before, but when i tried to login, it failed. Even logging in to Skype Forum failed. Therefore i knew this had to be a Skype issue! Then i went to heartbeat.skype.com and indeed, this message was posted there:
14:02 GMT: Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours. Meanwhile, you can simply leave your Skype client running and as soon as the issue is resolved, you will be logged in. We apologize for the inconvenience.

Additionally, downloads of Skype have been temporarily disabled. We will make downloads available again as quickly as possible.

This is very weird, because my Skype has automatic login, so it shouldn't go to the Skype servers to retrieve the password (unless Skype changed this!). The whole Peer-to-Peer network seems to be down! Therefore it is indeed a Skype server problem!

Very very strange. I thought this couldn't happen! And, from the chart above: it seems downloading the client wasn't disabled!

I hope Skype gives an "honest explanation" to its customers in the next hours ... after solving the problem!

UPDATED: look also at the blue download curve. Although Skype said it made downloads unavailable, the download counter is running! I checked the RSS feed of Skype too. According to this, the number of users online is only 119.871 concurrent users online. BUT THE DOWNLOAD SPEED IS ABOUT 4 (four) TIMES AS HIGH AS BEFORE: 2000 downloads per minute compared to 500 at normal times!

Indeed, this could be more than "just a software problem"!


Anonymous said...

Hard to believe, they say that no attack has occurred and refer to "deficiency in an algorithm within Skype networking software".
But why so a sudden problem?

Adrian Cockcroft said...

Skype login is an https connection to the central server that takes your login and password, and returns a secure key that is used to authenticate you and encrypt all your communications to the skype network. Since the login is failing, no-one has the authentication to join the skype p2p network. Once they fix the login issue, we will get a huge burst of activity as the network re-forms itself. It may take a while to settle down and become usable again.

Jean Mercier said...

Hello Adrian,

there is one "flaw" in your explanation: people who have enabled automatic login, don't need to go to the Central Server to retrieve their password. And quite a lot of people have automatic login.

Only those NOT using automatic login need the server!

Therefore, there still should have been quite a lot (2 million?) of people online, not the zero to 100.000 that i could sometimes notice!